How to ask customers for referrals without making it awkward
Referrals often go unasked for, even when a customer trusts your work. A simple, relevant request can open useful conversations—if it is treated as an introduction rather than assumed buying intent.
How to scale a recruitment agency without making the founder the bottleneck
Hiring more consultants can increase capacity, but it does not automatically create scalable growth. The real test is whether your agency can reproduce the founder's commercial judgement across the team.